Refund policy

Refund Policy

Last updated: September 20, 2026

We want you to be happy with your FocusWork purchase. This policy explains how returns, replacements and refunds work.

Right of withdrawal (14 days)

You can return an order within 14 days of receiving it, without giving any reason. If you live in the European Union, the United Kingdom or Ireland, this is your legal right of withdrawal.

How to request a return

Email us at miguelcontactx26@gmail.com with your order number and, if relevant, photos of the product. We will reply within 2 business days with the next steps. Please do not send any item back before we have confirmed the return, as unauthorised parcels may not reach us.

Condition of returned items

Items must be unused, in their original packaging and in the same condition you received them. Return shipping costs are paid by the customer unless the item is faulty or we sent the wrong product.

Damaged, defective or wrong items

If your item arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with a photo. We will send a free replacement or give you a full refund, at your choice.

One-year warranty

Our products are covered by a one-year warranty against manufacturing defects. If a defect appears during normal use, contact us and we will replace the product or refund you.

Refunds

Once we receive and check your return, or once we approve your claim for a damaged or defective item, we will refund you to your original payment method within 5 to 10 business days.

Lost parcels

If your order has not arrived within 30 days of dispatch, contact us and we will investigate, then reship or refund it.

Contact

FocusWork, miguelcontactx26@gmail.com